Refund policy

Each artisan has 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at adelaanescu@yahoo.com who will then check with the artisan. If your return is accepted, the artisan will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to the artisan without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). The creator Positive Colours does not accept returns as their scarves are unique pieces very delicate and hand sewn. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, the artisans cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
You will be notified per email once the return is received and inspected by the artisan. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.